Frequently Asked Questions.... Q: Will the items in my cart be saved if I log off? A: YES!! Your shopping cart is safe, you can log on and off our site and your cart will be there the next time until your order is placed! We do delete inactive accts if theres been no activity within a year, if you are on our newsletter, we always let our customers know beforehand that we will be updating acct.s. Q: I didn't get an email response from my order or question... A: VERY IMPORTANT... Spam- Once again bigger and better spam filters have evolved, this does cause complications for legitimate businesses, like us. We've been told many of our emails are going in spam it is VERY important that you allow emails from the following email addresses or add us to your contacts.... this is how you will get order confirmations, questions answered, and COUPONS! Check your spam! info@wholesalecountryprimitivegifts.com wholesale@wholesalecountryprimitivegifts.com orders@wholesalecountryprimitivegifts.com Q: How much is shipping and when can I expect my order to ship ? A: Shipping is billed when your order ships, we charge actual ups rates based on the size and weight of your order. (additional info below) Please see our policy page for current shipping updates, this is where we update ship times, Thank you! Under normal circumstances orders ship within 3 working days, we are CLOSED FRIDAYS, we work 4/10's... please keep in mind many of our items are handcrafted, hand made items. Orders containing imports ONLY (example: barn stars) have a tendancy ship quickly. Considering the hand made nature of our products we feel our ship times are very good in comparison to other wholesalers offering crafts that are truly hand made here in the USA. Many companies will claim handcrafted but are actually handcrafted in China and are actually an imported item. Holiday Season: Please allow extra time ...year round you can check current shipping times on our policy page. The times quoted there for your convenience and are approximate, not a guarantee. However, we always try to meet the ship time mentioned. Q: What if I need my order by a specific date?A: Please make note in the comment section at checkout and tell us when you need to receive your order by. Please keep in mind the hand made nature of many of our products. You will be contacted as soon as possible if we are unable to meet your request. Please also feel free to contact us by phone or email regarding your special needs, we will do what we can to help.
Q: Will I know when my order ships ? A: You will receive an email notification from ups when your order ships, it will give you an estimated delivery date. Please check your spam or junk mail, many spam blockers see businesses as spam and will put the email in there. You may not even be aware of it, so please check there and allow email from ups and us of course. Please be sure the email address that we have on file is valid. Q: Does your company do custom work? and/ or Can you design something for my company? A: Yes, we have many custom accounts and can work one on one with your business to meet your special needs. Please contact us by phone or email to see if we can help you with your project. All information exchanged is kept strictly private. Q: Do you have a paper catalog? A: Unfortunately not, all our items are online and can be purchased online or by phone. We do however have representatives in parts of Canada, and in the following US States... All the New England States, Ohio, and New Jersey that would love to show you some of our line in person. They can meet with you at your home or business. Please contact us if you are interested in setting up an appointment. Q: Do you offer drop shipping? A: No, not at this time? Q: How will my shipping charges be determined? A: Shipping charges are not calculated until your order ships, we use Ups in most circumstances and your ship charges are based on actual ups rates. You will receive an invoice with your order showing your shipping charges. We do it this way so you are not overpaying. Shipping costs based on the order total or by a percentage can be very inaccurate. If we had to quess a percentage based on our experience we'd use 10% as a guide but large orders over $700+ seems to be less. Of course if you are ordering mostly lighweight items it may be lower and an order of mostly large heavy items may be more. Please keep in mind this is just a rough idea and your charges will be based on ups rates. International orders are totally different and vary greatly by region, if you have questions please contact us. Q: How are your candles scented? Are they triple scented? A: Over the years we've noticed many companies use the phrase triple scented, qaudruple scented... blah, blah, blah is what we have to say.
The truth is the candle is only as good as the oil used to fragrance it. We use the highest quality oils on the market today.
We know this because our oils are so concentrated they can eat right through plastic bottles. Our oils are shipped in to us in large metal drums or glass only.
A candle can only hold so much scent or it will just turn to mush.
We can assure you that our candles are highly fragrant. We feel you and your customers will be more than pleased. Enjoy! Q: Can I use your pictures? A: Anyone using our pictures without first contacting us by email or mail for permissions is in violation of copyrights. Please email us prior telling us what you want to use the pictures for, and we will get back to you asap with info and a few very simple requirements. Please include a link to your site where the pictures will be.. Thank you. Unauthorized use is strictly prohibited.
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