Wholesale Country Primitive Gifts ~ Kp Home Collection

Wholesale Policy Information

Shipping information/Current ship time

CLOSED Monday Sept 6th for the labor day Holiday.

shipping time is approximately 1-3 business days for 99% of orders. We are closed Fridays.

Information for Purchasing wholesale

Please register by completing our Wholesale account application. Please provide all information requested. You will be able to log in immediately, but will NOT be able to view wholesale pricing until we've accepted your application.  You may be asked to send or fax copies of proper business identifications. Please keep your information handy, customers without business identification do not qualify.  If you have questions please contact us.

Click here to register now!

Once accepted, you will receive an email from us (NOT the one stating you registered) stating you can log in wholesale, you will be able to view the wholesale pricing and order if you'd like.  Please contact us with any questions. You can be set up within 24hrs if you have all documents needed.

Wholesale Minimum Order Requirements

LOOK... Lower MINIMUMS!  $100.00 minimum for First time wholesale orders, $50.00 for reorders.  Our site is set up to only allow orders of $50.00 or more.   Minimums need to be met after any discounts. For example.... if you are receiving a $10 discount you will need to order $110.00 or $60.00 for a reorder. Thank you for understanding.

Returns

We always hope that you are more than satisfied with your purchase from us, should you decide you would like to return a product(s) to us, it must be within 10 days of receipt. Goods will only be accepted only after consent from our office. No exceptions. Items must be in their original condition, with no price tags or markings. A 20% restocking charge may apply.

Cancellations and any refused packages will incur a 20% fee due to the handmade nature of our products. This also covers paperwork and time involved with your order.  Many items are made to order... Be sure that you want your order before submitting the order to us.  If your card is declined and you fail to take the order and make good on it, 20% will be charged for restocking.

Backorders 

Quantity/Price Breaks

Most price breaks are on the same color and or style. Please understand that our shopping cart is set up to only give the price break if you choose the same style or color. We offer price breaks as an incentive to order more in the same style or color. This helps us cut costs and allows us to order larger supply quantities as well. Thank you.

We will have a note with any items that this does not apply to.

Damage and Shortages

Ups is our preferred carrier, your order will be shipped UPS unless you request otherwise by making note in the notes box at checkout or by phone.

Damage- Any damages/shortages need to be reported to us within 7 days of receipt.  It is very important that you save the box, contents, and all packing material in order to file a claim.  Ups may need the above mentioned items in order to process our damage request. Ups may contact you by phone.  We will consult with Ups to schedule a pick up for the damaged goods. The box, all packing material and damages must be available to Ups.
* We are not responsible for any damages if you do not have the box and ALL contents requested available for Ups or USPS. *

Customers...  should you ask us to ship USPS and items have arrived damaged....  the wait can easily take months for claims. We prefer UPS however, if usps is chosen, please know that we are at the mercy of their policies and cannot make exceptions. We make every effort to package your goods in the best possible manner, keeping in mind your costs as well, unfortunately damages can still happen regardless of packaging.

Shortage- We do our very best to ensure that your invoice reflects the items/prices you receive. Occasionally we do make mistakes, please accept our apologies and report any shortage to us within 7 days of receipt. We will check the original packing invoice and packing weights on file. If a credit is in order we will offer a credit to your account or will happily reimburse the credit amount to your original payment method.

Wholesale Shipping Information

Most wholesale orders ship UPS ground, residential or commercial depending on your location.  If you are residential please do not list your address as commercial or we will need to pass on the residential fees to you. We charge actual UPS shipping charges when the order ships.  Please be sure your shipping address is correct, rerouting fees incur a per box fee by ups usually ($8-10 per box) We ship to the shipping address on your order, if the package is sent to the address on your order, the reroute fees would be your responsibility.

     International Shipping- Canadian orders may choose Ups or USPS, most wholesale customers prefer UPS. And we prefer UPS. Other countries will be shipped USPS with insurance.  Unfortunately international shipments are not qualified for any shipping discounts that may be offered.  We are not responisble for any customs fee's or taxes, we do not know each countries requirements, that is your reponsiblity.  We do not accept any refusals should customs refuse anything.  It will be abandoned, we cannot be responsible for any credits or refunds on abandoned items, or refused packages... no exeptions.  Should any package be refused and returned to us you will be responsible for shipping both ways and 20% restocking fee before any refund or credit is given. 

International shipping update... beginning May 14th 2007 the postal service will no longer offer usps economy shipping (4-6weeks).  All usps packages will now go AIRMAIL only.  We apologize for any inconvenience, this policy is out of our control.  Thank you for understanding.

Payment Options

Acceptable forms of payment include Money Order, Cashiers Check, PayPal, Visa, Mastercard, Discover, and American Express.  

PAYPAL- *New Policy* Please make sure you include your proper paypal email address so that we can bill you for your order.  You will recieve two paypal money requests from us one for the order total, the other when your order is ready to ship which will be for shipping fees. Should an item be out of stock, that amount will be deducted from your ship costs when we bill you. Please be sure the funds are available in your account. Your shipment will not be released until paid in full. 

 *Occasionally we run specials for preording holiday items and various other items. Should you decide to pay with paypal, you will be billed for 20% of your order total. The 20% is a restocking fee should you decide to cancel and not pay for the order.

Ordering Options

     By Phone - In the USA and Canada, please feel free to call our toll free order line, 1-888-696-6482. All others call 1-717-252-0499. Please have item numbers, quantities, and your credit card ready.

     By Fax - Our fax machine is available 24/7! Fax your order to 1-888-763-9326. Don't forget to include your credit card information including the expiration date and a day time phone number or email address in case we have a question about your order.

     By Mail - You can print your order from the website or write your own order. Be sure to include the item number, description and price. Be sure to include your cashiers check, money order or credit card information (including expiration date). Money orders and cashiers checks need to be paid in US funds. Include a daytime phone number or email address in case we have a question about your order.

Office Hours

We are in the office Monday through Thurs 7:30am to 5pm eastern time. We now work four ten hour days. Occasionally if we are helping another customer you will be sent to voicemail, please leave a message and the telephone number of where you can be reached during our office hours, we will return your call as quickly as possible.